As your official IT outsourcing company, we want to give you every opportunity to have complete control over the tickets created for your technical issues. This is why we are now utilizing the latest Connectwise feature, the customer portal.
Connectwise is a program which allows us to document all service and project requests for your computer issues. On a daily basis, we receive your IT requests through phone or email and enter them into Connectwise in order for our techs to then complete your request. The customer portal allows you to review these requests within a personal account. It also gives you the option to create and review your tickets. You can even make your payment online through authorize.net.
The Customer Portal also allows us to recommend services needed for your computer. It will notify you of our recommendation and you will then have the option to accept or reject this recommendation.
Here’s how it works:
Once you log into your customer portal, you will see the following home page. This page is very simple as it contains tabs for tickets, projects, recommendations, and a knowledge base.
The main part of this page is the “Create Ticket” icon. By clicking this, it will prompt you to fill out information regarding your request.
Once you have submitted your ticket, it can be viewed under the “Tickets” tab from the home screen. You will receive an email letting you know we have received your ticket.
The customer portal allows you to manage your service requests. For more information on how to set up your company with this feature, contact us at 314-993-2999 or at firstname.lastname@example.org.